Returns & Exchanges
At Purdey, we take pride in the craftsmanship of our garments and want you to be completely satisfied with your purchase. If your item is not quite right, we offer a 28-day return window for all unworn and pristine merchandise.
Initiate Your Return
Log into your account portal or use our guest returns link to select the items you wish to send back and receive your unique return authorization number.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags remain attached and the garment is in its original, unworn condition.
Ship the Parcel
Affix the pre-paid shipping label provided in your original order or via the portal, then drop your package at any authorized courier collection point.
Receive Your Refund
Once our quality control team has inspected and approved the return, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing